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AI Agents in Customer Support: Lessons from Salesforce’s Successful In-house Test Case
AI won’t substitute your support specialists; it will magnify their strengths. A well-configured system delivers quicker, more knowledgeable service while preserving the essential human connection.
How an Industrial Leader Transformed Its Global Supply Chain and Accelerated Growth with Salesforce
Drive supply chain and customer service excellence with Salesforce solutions modelled on Regal Rexnord’s winning strategy.
Agentforce Slashes Sales Quoting Time by 75% – Is Your Revenue Process This Fast?
Still waiting on quotes? Agentforce doesn’t. Slash the delay, close the deal faster, and never lose another opportunity.
Global AI Shockwave - New Salesforce Index Exposes Alarming Gaps in National Readiness
Salesforce's new 2025 global index report reveals who’s racing ahead-and who’s falling far behind the digital curve.
How Industrial Innovators are Transforming Operations with Salesforce and AI
Industrial innovators are transforming how work gets done, one Salesforce-powered solution at a time, from the ground up.
Salesforce Just Made It Easier to Scale AI Agents - Meet Agentforce 3
Salesforce helps companies work smarter with open standards, live visibility, and secure AI teamwork that stretches across the globe.
Salesforce Releases Human-AI Collaboration Blueprint for the Future of Work
Empowering teams with AI tools that boost output, build confidence, and carve out the future of work alongside.
Salesforce Unleashes Agentforce to Turn Web Clicks into Revenue
Agentforce turns AI into action, converting clicks into customers through smart, autonomous engagement across digital channels.
The Game Has Changed - Slack and Salesforce Are Now One!
Salesforce and Slack join forces to transform work, feel immediate collaboration, AI prowess, and action with no limits!
Salesforce Stirs Up CRM Industry with $8B Informatica Acquisition Deal
Salesforce and Informatica collaborate to transform data management, streamline customer interactions, and empower businesses globally with AI-driven solutions.
Salesforce Launches Agentforce to Help U.S. Financial Firms Overcome Labor Gaps and Serve Clients Smarter
Agentforce empowers US financial professionals with AI-powered automation and real-time data. Agentforce assists teams in overcoming workforce struggles and helps drive productivity in delivering personalized and meaningful client experiences daily.
Salesforce Launches Life Sciences Partner Network to Revolutionize Healthcare with Digital Labor and Data Innovation
A robust ecosystem of innovative partners focuses on automating life sciences and intelligent data exchange to transform the sector.
Salesforce Expands AI Strategy with New Large Action Models to Enhance Enterprise Applications
Salesforce is transforming AI with its latest xLAMs, which are smarter and faster while being more secure than ever before. Prepare for AI that goes beyond serving business requirements to fuel growth and innovation. That’s the future of AI, and it’s here to shift the paradigm.
The Role of Agentic AI in Shaping Consumer Personas and Demand in Today's Market
Consumers’ interactions with brands are being transformed to a whole new level by Agentic AI! Get to know the four consumer personas driving the future of demand—and how organizations can thrive.
Salesforce Revamps CPQ – Welcome to the Future of Revenue Management
Salesforce redefined the Configure, Price, Quote. The future of CPQ is now with RLM 2025, smarter, faster, and built for scalable revenue growth.
Salesforce Introduces Agentforce – AI Technology to Optimize Field Team Performance
Agentic AI transforms scheduling, reporting, and technician support. It streamlines operations and boosts customer satisfaction across field service teams.
