What if patients could receive life-saving treatments in 30% less time? Salesforce has taken a step towards the announcement of the Life Sciences Partner Network. Salesforce and industry partners such as Deloitte, Accenture, and IQVIA are modernizing the operations of healthcare, pharmaceutical, and biotech companies.
The global life sciences market is anticipated to be $239.56 billion by 2033, with a CAGR of 11.75% from 2024 to 2033. Although, the industry is suffering from operational workflows, slow research cycles, and the fragmentation of data silos.
Deloitte's 2024 Global Life Sciences Sector Outlook showcases these challenges while stressing the importance of digital evolution with a shift to Generative AI (GenAI) for faster drug discovery and enhanced process efficiency. With the introduction of the new network, Salesforce’s promises of tackling these issues with the incorporation of advanced AI, automation, instant data sharing, and improvement in operational efficiency to elevate the overall patient experience bestow hope.
As we all know, Salesforce assists firms in streamlining business processes. However, with the Life Sciences Partner Network, the firm hopes to revolutionize one of the most intricate and fundamental industries - healthcare. This is happening at a moment when the life sciences industry struggles with data silos, inefficient workflows, and barriers to interoperability.
Words are not enough to explain how this branch of life science is disruptive. There is intense competition for Salesforce in collaboration with best-of-class organizations like Deloitte, Accenture, and IQVIA. Salesforce is tactically leading in the life science industry by enabling fast, intelligent, and collaborative healthcare.
What is the Life Sciences Partner Network?
Salesforce’s strategic implementation to consolidate technology and healthcare professionals is termed as Life Sciences Partner Network. It is an invention that links premier partners to Salesforce's Life Sciences Cloud, which assists institutions in centralizing their data, automating repetitive tasks, and improving the overall organizational decision-making processes.
With this network, Salesforce hopes to transform operational workflows within healthcare organizations by enabling faster innovation, improving patient outcomes, and fortifying wider operational efficiency. Through better data integration and digital labor powered by AI, Salesforce is keen on achieving those goals.
The Life Sciences Partner Network comes from innovative technologies aimed at overcoming specific challenges in healthcare and life sciences:
Automation and AI eliminate manual work, decreasing human errors, and accelerating decision-making. Predictive analytics is possible due to AI as well, which allows organizations to discern patterns and optimize operations even further.
The Network enables the instant capturing and sharing of data from separated silos. With MuleSoft, the sharing of data becomes easier as organizations can now collaborate effortlessly. It permits businesses to unify and integrate with their numerous Information Systems for a full 360 view of operational activities.
Acceleration of processes is another offering of the network due to automation. Teams can execute tasks through customizable workflows expeditiously and accurately, which minimizes operational inefficiencies.
The network integrates and analyzes data from varied sources, utilizing Salesforce’s Einstein AI, MuleSoft, and Data Cloud to derive profound insights. Intelligent automation is sustained by first-order processes, and secondly, data is organized and structured by the cloud, which allows for better decision making.
Salesforce's Life Sciences Partner Network is more than a dream, as it is being put into practice with strong collaboration from a growing list of trusted partners. These integrations will enable life sciences companies to activate digital labor, implement instant intelligence, and optimize operations within the value chain. Let’s explore how some of the top partners Power Innovation.
Retrieves and submits medication refill requests, schedules appointments, and processes insurance authorizations — all within EHR workflows interfaces — via direct connection with Salesforce.
Enables life sciences professionals to fully participate in the R&D and commercial content authoring, approval, and distribution processes as co-authors in secure, compliant workflows.
Assists in the automation of events, adverse or quality issues identification, and reporting. With Agentforce AI, companies can prioritize and resolve manufacturing-related issues faster and more accurately.
Enables sales teams with real-time information on provider referral patterns, financials, and affiliations, as well as subsurface serving within Salesforce.
Monitors quality on a proactive basis by surfacing insights from devices and systems through advanced analytics using Artificial Intelligence (AI).
Contains extensive healthcare provider (HCP) and key opinion leader (KOL) profiles with data from clinical trials, publications, and their prescribing habits, which is crucial for targeting and engagement.
Speeds up insurance verification as well as DME (durable medical equipment) eligibility checks, thereby preventing delays in treatment and optimizing the patient journey.
Delivers customized customer intelligence to the sales and marketing departments to improve prioritization for outreach and customize communications that clients require.
Enables AI-assisted patient triage and care coordination, empowering effective and timely engagement for patients at high risk.
Optimizes the review and approval workflow of Medical Legal Regulatory (MLR) content to furnish field teams with up-to-date, compliant materials.
These integrations exemplify how Salesforce’s platform capabilities can be integrated and leveraged together as one to increase performance in accuracy, speed, and collaboration throughout life sciences operations.
“We are experiencing a fundamental shift in life sciences where digital labor and data work processes can radically change how organizations interact with patients and healthcare professionals. After two decades in this space, Salesforce is in a unique position to drive this change. He has an integrated system comprising apps, data, workflows, AI, and… of trust and compliance, which enables collaboration thrusts with an open ecosystem where connected agent-first experiences can be scaled across clinical and commercial stages."
-Frank Defesche, Senior Vice President and General Manager, Salesforce Life Sciences
The Life Sciences Partner Network has the potential to transform major areas of healthcare, including the pharmaceutical industry, MedTech, and clinical research. Coupled with AI technologies, this network enables real-time data sharing and greater organizational efficiency to:
Instant data allows researchers to more effectively monitor clinical trial milestones, make faster adjustments, and foster shorter market readiness timings.
Clinical trials are often plagued with inefficiencies due to data hoarding and slow inter-communicative processes. The network enables real-time participation, which enhances accuracy and precision.
Automation to enhance patient reporting and real-time updates allows companies to actively engage and more effectively service patients during treatment.
Healthcare silos led to slow decision making and rampant inefficiency. Decision automation, data automation, and up-to-date situational awareness shifts provided through this network allow companies to make information-based decisions.
This is only the start of Salesforce’s Life Sciences Partner Network. As Salesforce expands its platform, the company expects to integrate more partners and additional solutions. One area of great potential is precision medicine, which refers to the treatment of patients based on their individual genomic profiles.
In addition, Salesforce still innovates by creating new tools that tend to further optimize clinical trial processes. These innovations in the industry are thought to be unparalleled. Furthermore, with continued innovation in the healthcare industry, Salesforce, no doubt, the Life Sciences Partner Network will spearhead innovations in the domain. Through the integration of partners from diverse domains, current partnerships pave the way to transformative developments in healthcare using Salesforce technology.
Salesforce’s Life Sciences Partner Network promises the opportunity to revolutionize the healthcare ecosystem for the better. The network predicts further improvement in innovation, clinical outcomes, and the removal of inefficiencies by incorporating AI, automation, and real-time data into operations. This network signals a new paradigm in collaborative effectiveness for healthcare, pharmaceutical, and biotech companies.
There is a positive outlook for this initiative with an expanded partner ecosystem. Salesforce’s focus on providing connections between companies, unifying data silos, and automating tasks with the integration of intelligent systems will most certainly accelerate the delivery of life-saving treatments to patients.
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