Here’s a stat that might stop you in your tracks: roughly 20%–70% of CRM projects fail because of poor user adoption. That’s not a typo. You could spend six figures on Salesforce licenses, build powerful automations, and customize every field... but if your team doesn’t use it? It’s all wasted.
User adoption isn’t just a checkbox on your project plan. It’s the heartbeat of your entire Salesforce investment. The truth is, having the right partner by your side can mean the difference between a thriving CRM and an expensive shelfware disaster.
In this guide, we’re cutting through the noise and highlighting the best Salesforce partners for user adoption in 2025 – those who don’t just build Salesforce but make people want to use it.
Let’s get into it.
Before we jump into names, let’s break down what separates an average Salesforce consultant from a partner who actually drives adoption.
Many partners focus heavily on configuration, but the best ones also focus on human behavior. They understand how people work, learn, and resist change—and they build strategies to overcome it.
Instead of designing Salesforce for admins or execs, top partners design for the everyday user. That means intuitive layouts, helpful prompts, fewer clicks, and a whole lot less confusion.
A great partner doesn’t hand over a PDF and vanish. They deliver hands-on, role-based training that sticks. Sometimes it’s in-person, sometimes it's digital—but it's always customized and ongoing.
User adoption doesn’t happen overnight. That’s why you want a partner who’s in it with you for the long haul—offering post-launch support, feedback loops, and improvement plans.
Here’s our hand-picked list of the best Salesforce partners for user adoption in 2025. These firms not only understand Salesforce inside and out, they know how to make people actually use it.
Let’s not pretend to be shy, we’re obsessed with user adoption.
At PixelConsulting, we’ve built our entire approach around helping businesses turn Salesforce into a daily habit for their teams. We blend smart UX design, real-world training and long-term support. Our goal is to make Salesforce work for your team so adoption doesn't just spike, it sticks.
Why our clients choose us:
Recently acquired by Salesforce, Traction on Demand is still a go-to partner for complex Salesforce rollouts, especially when adoption is a concern. They combine deep technical knowledge with sharp change management practices. Their onboarding plans are robust, and they offer excellent ongoing support.
Notable strengths:
They’re ideal for large orgs that need both structure and flexibility.
Appirio has long been a big name in the Salesforce ecosystem. They’re especially strong when it comes to integrating people, process, and technology. When it comes to user adoption, they shine by building custom onboarding journeys, gamifying usage, and tracking success metrics over time.
What makes them unique:
Great for mid-to-large organizations that want a repeatable and measurable approach.
Slalom is known for tailoring every engagement to the client’s unique culture. This helps drive adoption because users don’t feel like Salesforce was forced on them—it feels like it fits.
Slalom’s teams spend time understanding internal workflows and pain points, then configure Salesforce around that—not the other way around.
Key adoption boosters:
Best for companies that want a deeply collaborative approach.
Bluewolf combines Salesforce expertise with IBM’s AI and data muscle. They’ve carved out a niche by helping clients get real insights from their Salesforce data, then training teams on how to use those insights daily.
How they support user adoption:
Bluewolf is a smart pick for companies that want analytics-led adoption.
CloudKettle takes a performance-driven approach. They're not your average Salesforce partner but they specialize in Salesforce Revenue Cloud, Marketing Cloud, and complex analytics. And yes, they take user adoption seriously.
What they do well:
They’re ideal for growth-stage companies looking to scale adoption smartly.
It’s tempting to pick a big name and call it a day, but remember adoption is personal. Here’s what you should ask before choosing a Salesforce partner for user adoption:
If they only talk about "go-live" and not “month three,” run. You need a partner that supports ongoing training, feedback, and iteration.
Generic training often leads to poor adoption. The best Salesforce partners for user adoption build role-specific journeys for sales, service, ops, and leadership.
Adoption has a lot more to do with user behaviour than learning the software. Partners should have a clear change management plan, not just a few slides on "user buy-in."
If your users are fighting screens with 20 fields and nested tabs, they’ll give up. Ask if the partner simplifies layouts to match how your team works.
They should have real data like adoption rates, training engagement, and how quickly users reach key milestones. If there are no metrics then there’s no proof. Sio, ask for quantitative data to see the progress.
User adoption in Salesforce means your team consistently uses the system as intended. They log in daily, complete tasks, and rely on it to do their jobs better.
It’s tough because it requires behavioral change. People resist new systems, especially if they feel clunky, slow, or irrelevant to their daily work.
With a strong partner, most teams reach solid adoption (70%+ usage) in 60–90 days. Without support, it could take much longer or fail entirely.
Yes! The best Salesforce partners for user adoption offer full change management services, including communication plans, training, and executive alignment.
Start by simplifying the user experience. Remove extra fields, make dashboards easy to read, and train users by role. Don’t overwhelm them but guide them.
Choosing the right Salesforce partner is not easy. While technical skills do matter a lot, you have to look for a provider that understands people. The best Salesforce partners for user adoption in 2025 know how to design systems that your team actually wants to use. Basically, picking a partner who truly gets user adoption can save you time, money, and endless frustration.
At PixelConsulting, we make Salesforce simple, intuitive, and human. From day one, we focus on helping your team feel confident, not confused. Because when your people succeed with Salesforce, your entire business wins.
Ready to make Salesforce work like it should? Let’s talk.
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