There are hundreds of CRM tools now but only a few are actually worth the investment. Among these Salesforce has the biggest market share. Another popular name is NetSuite which is trusted by 40,000+ companies. So, how do you decide which one to pick?
Choosing between these two CRM software can feel like finding your way through a maze. Each platform offers unique strengths and capabilities tailored to different needs. Thus, you need to know the features, pricing and more before you can make an informed decision.
That’s why we have created this Netsuite CRM Vs Salesforce guide to help you. By the end of this article, you’ll know exactly which CRM software to pick!
A CRM system is a tool that helps businesses manage customer interactions, sales, and service processes. Think of it as a central hub where all customer-related information lives. CRMs make it easier to:
Choosing the right CRM isn’t just nice to have but it's absolutely necessary now. That's why more and more companies are investing in these tools. According to a report by Grand View Research, the global CRM market size was valued at $58.82 billion in 2022. It is expected to grow at a compound annual growth rate (CAGR) of 13.9% from 2023 to 2030. That’s a strong indicator of how important CRMs are for businesses today.
Before diving into the details, let’s look at what makes NetSuite CRM and Salesforce unique.
NetSuite CRM is part of the Oracle NetSuite platform. It’s a cloud-based solution designed for growing businesses. It is popular with businesses that already use NetSuite’s financial and operational tools. Here are the main features NetSuite CRM offers:
Salesforce, often regarded as the pioneer of cloud-based CRMs, is a powerhouse in the CRM world. It’s highly customizable and caters to businesses of all sizes. Salesforce’s flexibility and extensive ecosystem make it a top choice for many organizations. Salesforce offers:
Let’s compare these two platforms based on essential CRM features.
Both platforms are user-friendly, but Salesforce’s modern design and customization options give it a slight edge.
NetSuite announced a host of new AI powered features but they’re still limited. Salesforce’s advanced AI capabilities are one of the best when it comes to automating your sales process.
Salesforce allows advanced customization when it comes to dashboards, workflows and more. NetSuite also offers some customization that’s much easier and requires no coding.
Salesforce and NetSuite CRM both offer integrations, but their approaches and capabilities differ. Salesforce provides a wide range of out-of-the-box integrations with third-party tools. These include marketing, finance and ERP solutions. But NetSuite focuses on limited integrations with Oracle’s suite and financial modules.
NetSuit has three level support services depending on the package you choose. Salesforce shines with its active community and round-the-clock support for premium plans.
Now let’s take a close at the perks and drawbacks of Salesforce vs NetSuite.
CRM pricing typically works with the provider having a fee per user per month, with more add-ons and offerings available. Pricing can be billed monthly, annually, or biannually.
But NetSuite CRM has a unique pricing structure since the Oracle NetSuite platform itself has many solutions. NetSuite CRM doesn’t disclose a starting price, so it’s recommended to contact its sales team for a custom quote.
On the flip side, Salesforce operates in the standard way of having tiered pricing based on the number of users and access to features. Here’s a closer look at each provider’s pricing:
NetSuite CRM is included with the NetSuite platform. Every user that accesses NetSuite CRM needs their own user license. So, you pay an annual license fee which is dependent on three components:
There is also a one-time setup fee. For exact quotation you need to content the customer support.
Salesforce Lightning has a modern user interface (UI) to enhance the Salesforce experience. It includes tools and technologies that improve productivity and enable faster app development. It features a drag-and-drop tool that allows users to create custom pages and apps quickly. Other major components include app builder, lightning flow and Einstein AI.On the other hand, NetSuite SuiteCloud offers a more specialized and efficient platform. It is for businesses focused on financial management and enterprise resource planning. Though the partner ecosystem for SuiteCloud is smaller, it still has SuiteCloud Developer Network (SDN). This network customizes the platform with a focus on operational efficiency.
NetSuite CRM is ideal if:
Salesforce is the better choice if:
For businesses debating between NetSuite CRM and Salesforce, the stakes are high, as both are industry leaders. But the debate on NetSuite CRM vs Salesforce boils down to your business needs. If you’re a growing company already using NetSuite’s tools, their CRM is a natural extension. But if you need a highly customizable and feature-rich solution then Salesforce is worth the investment. Remember, the right CRM can transform your business. So, take the time to identify your needs, consider your budget and test both platforms before making a decision.
Not sure if Netsuite CRM Vs Salesforce is the right fit for your business? Don’t worry because PixelConsulting is here to help. Choosing the right CRM can feel overwhelming, but with our expert guidance, you’ll find the perfect solution for your needs in no time.Our team takes the guesswork out of the process. We’ll assess your unique business goals, current challenges and must have features. Then, we’ll provide tailored recommendations to match you with the CRM that works best for your company.Plus, we don’t just leave you with advice. From implementation to training, PixelConsulting is by your side every step of the way. With us, you can feel confident about your CRM choice and focus on growing your business.Ready to get started? Reach out to us today for a free consultation and take the first step toward transforming your sales processes!
Yes, both platforms can work for small businesses. But, Salesforce offers more budget-friendly plans for startups.
Both Salesforce and NetSuite CRM offer free trials, so you can test their features before committing.
Implementation timelines vary. Salesforce can take weeks to months, while NetSuite CRM’s implementation may be faster if you already use their ERP.
Yes, both platforms offer mobile apps, but Salesforce’s app is more feature-rich.
Yes, but it requires careful planning and data migration to avoid losing valuable customer information.
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