Salesforce is a revolutionary cloud based CRM but it’s become a behemoth. Many users find it frustrating and cumbersome which leads to widespread criticism of Salesforce today. A lot of people who’ve tried this software believe that it’s too complex to use. Even some experts believe Salesforce often complicates sales operations rather than simplifying it.
So, Salesforce sucks or not and is it really as bad as people say? While we respect the sentiment, we don’t agree with such people. Salesforce can actually be an invaluable investment for your business once your team learns how to use it properly.
Let’s explore the common pain points users experience with Salesforce and discuss how these challenges can be addressed.
Many companies are spending significant dollars on Salesforce CRM implementation. Plus, a lot more goes into methodology training and consultants to drive a sales process that your team just won’t use. This is not just a wait for money but also time and other resources. Well, believe it or not but your employees are not at fault here and neither is Salesforce.
Salesforce can just be tricky to get a hang of. Let’s see why Salesforce sucks for some people:
One of the most annoying things about Salesforce is the over customization. When you over customize Salesforce the interface becomes overwhelming and cluttered. Some users on Reddit have compared it to the outdated Windows 95 software with excessive files and information. That said, customization is very useful and can even enhance user experience. However, it leads to confusion and inefficiency if done wrong. Therefore, the excitement surrounding Salesforce quickly turns to disillusionment with its unintuitive layout.
Setting up Salesforce can also be a daunting task and actually requires some level of technical skills. In contrast to other CRM solutions, you need the expertise of a specialized team of technicians to implement Salesforce. That’s another reason why users get frustrated because they can’t configure it themselves. This setup hassle can deter potential users expecting a straightforward CRM implementation.
This one is a no brainer. Of course, many people find Salesforce hard to use especially those who aren’t good with technology. Many users can’t figure out how to even navigate the multitude of menus and options. Moreover, they struggle to accomplish basic tasks with this tool. That’s why, there’s a misconception that Salesforce complicates workflows instead of simplifying them. You should be prepared to expect hesitation if you have a team that heavily relies on traditional tools like Spreadsheets. This steep learning curve hinders productivity and leads to dissatisfaction.
Salesforce remains the no.1 CRM software on the market. But is it worth it if your team hates it? Should you ditch Salesforce? The simple answer is no because there’s no viable alternative to match Salesforce capabilities.
We understand that the occasional hiccups and initial learning curve can be challenging but it’s all worth it. Salesforce offers many features and benefits to improve efficiency and productivity. This ultimately helps you meet your business goals.
Here are some key reasons why you should stick to Salesforce:
PixelConsulting has a team of experienced Salesforce technicians to help you. We understand that one of the biggest challenges organizations face when adopting new software is user adoption. That’s why we offer expert-led training programs designed for Salesforce user adoption. Our training equips your team with the knowledge and skills they need to utilize Salesforce confidently. So, we don't just implement Salesforce solutions but we empower our clients to fully embrace the platform.
PixelConsulting is dedicated to making Salesforce work for you. Get in touch with us for expert training, customized interfaces and streamlined workflows. Let us empower your organization to thrive with Salesforce!
